We are committed to handling all client complaints fairly, transparently, and without delay. If you are dissatisfied with any aspect of our services, we encourage you to submit a complaint so we can investigate and resolve the issue.
How to Submit a Complaint
You can file a complaint:
- By email: hello@velinex.co
- By post: Chainverra Digital Solutions s.r.o., Obchodná 559/37, Bratislava - mestská časť Staré Mesto 811 06
Complaints may be submitted in Slovak, English or in any official language of the countries where we operate.
What to Include
Please provide:
- Your contact details and (if available) client reference number
- A description of the issue and service concerned
- Relevant dates, documents, or supporting materials
Complaint Handling Timeline
- You will receive confirmation within 5 business days
- A response will be issued within 30 calendar days, with a possible extension if the case is complex
